FAB Customer Care | Contact Numbers, Helpline & Support Guide (2026)
Banking issues such as blocked debit cards, unauthorized transactions, online banking login problems, or FAB balance check inquiries can happen at any time. In such situations, contacting the customer support team of First Abu Dhabi Bank is the fastest way to get assistance and secure your account.
FAB provides several support channels including phone banking, mobile app support, email assistance, and branch services to help customers resolve account, card, and transaction issues quickly.
Official FAB customer care numbers:
• FAB Customer Care Number (UAE): 600 52 5500
• FAB International Support: +971 2 6811511
In this guide, you will find the official contact numbers, the best ways to reach FAB support, and solutions to common banking issues faced by customers in the UAE.
What is FAB Customer Care?
FAB customer care is the official support service provided by First Abu Dhabi Bank (FAB) to help customers resolve banking issues such as blocked debit cards, unauthorized transactions, online banking login problems, salary card inquiries, and ATM transaction disputes.
Customers in the UAE can contact FAB support through multiple channels including phone banking, the FAB mobile banking app, email support, and branch assistance.
The FAB customer support team helps customers with services such as:
- Debit and credit card issues
- Account access problems
- Balance inquiries
- Transaction disputes
- Salary card support (Ratibi card)
- ATM transaction issues
For quick assistance, customers can call the official FAB customer care number 600 52 5500 within the UAE or +971 2 6811511 from outside the UAE.
Official FAB Customer Care Numbers for All Banking Services
Different departments at First Abu Dhabi Bank handle specific banking services. Using the correct customer care number helps you connect with the right support team quickly and reduces waiting time.
| FAB Service | UAE Contact Number | International Number |
|---|---|---|
| FAB General Customer Care | 600 52 5500 | +971 2 6811511 |
| National Housing Loan (NHL) | 600560137 | +971 2 4996111 |
| e-Dirham Support | 600500201 | +971 2 4996125 |
| Ratibi Salary Card | 600522298 | +971 2 4996279 |
| Payit Wallet Support | 600543329 | +971 2 4996411 |
| POS Merchant Support | 02 4104888 | +971 2 4104888 |
| FAB Islamic Banking | 8002200 | +971 2 4996299 |
Using the correct helpline number helps connect you with the right department faster, reducing waiting time.
How to Contact FAB Customer Care (Step-by-Step guide)
If you need to speak with a banking representative, follow these steps to reach FAB customer support quickly.
Step 1: Dial the FAB helpline number 600 52 5500.
Step 2: Select your preferred language from the automated menu.
Step 3: Choose the relevant service option such as account support, card services, or loan inquiries.
Step 4: Complete the identity verification process using your card number, account number, or registered phone number.
FAB follows strict banking security procedures based on UAE Central Bank regulations. Customers may be required to verify their identity using Emirates ID details, OTP verification, or account authentication before support agents can access account information.
Step 5: Speak with a customer service representative who will assist with your request.
The verification process ensures banking security, account protection, and fraud prevention before any action is taken on your account.
FAB Customer Support Channels
FAB provides multiple ways for customers to receive banking assistance. Choosing the right support channel depends on the type of issue you are experiencing.
Phone Banking Support
Phone banking is the fastest way to resolve urgent banking problems.
It is best used for:
- lost or stolen debit cards
- suspicious transactions
- ATM card blocked
- unauthorized payments
- urgent banking inquiries
Customer service representatives can verify your account and immediately block cards, investigate transactions, or restore account access.
FAB Mobile Banking App Support
The FAB mobile banking application allows customers to manage their accounts securely without contacting support.
You can use the mobile app for:
- checking account balance
- viewing recent transactions
- managing debit or credit card settings
- temporarily blocking cards
- updating contact information
The mobile app provides secure digital banking access and real-time account management.
FAB Customer Care Email Support
Email support is useful when your issue requires documents, written explanations, or formal complaints.
Official FAB support email:
Email support is commonly used for:
- submitting complaints
- reporting service issues
- sending supporting documents
- requesting detailed banking information
FAB customer teams normally respond during official business hours.
Visiting a FAB Branch
Some banking services require identity verification or document submission, which means visiting a branch may be necessary.
You should visit a branch for:
- replacing debit or credit cards
- opening new accounts
- updating personal details
- resolving complex banking issues
Branch representatives can verify documents and provide services not available through phone banking.
Other Ways to Contact FAB Support
Apart from phone banking and email support, customers can also contact First Abu Dhabi Bank through additional support channels.
FAB Website Support
Customers can use the help section on the official FAB website to access FAQs, support guides, and banking assistance.
FAB Mobile App Chat
The FAB mobile banking app includes support features that allow users to manage account issues, card services, and transaction inquiries directly through the application.
Social Media Support
FAB also provides updates and customer assistance through official social media platforms. Customers should only communicate with verified FAB accounts to avoid fraud.
How to Find a FAB Branch or ATM Near You
Customers can easily locate branches or ATMs using several methods.
You can find nearby locations by:
- using the FAB mobile banking app
- visiting the official FAB website branch locator
- contacting customer care for directions
The FAB ATM network provides services such as cash withdrawals, balance inquiries, and card services across the UAE.
FAB Customer Care for Card Issues
Many customers contact FAB support for debit card and credit card problems.
Common card-related issues include:
- debit card blocked
- lost or stolen card
- unauthorized card transactions
- card activation problems
- expired card replacement
FAB customer support can immediately block compromised cards, prevent fraud, and issue replacement cards.
How to Block Your FAB Card Immediately
If your debit or credit card is lost or stolen, you should act quickly to prevent unauthorized transactions and protect your account from fraud.
Follow these steps:
Step 1: Call the FAB helpline number immediately.
Step 2: Verify your identity through security questions.
Step 3: Request the representative to block your card.
Step 4: Ask for a replacement card to be issued.
Blocking the card quickly helps protect your account from fraudulent activity and unauthorized payments.
FAB ATM Support and Cash Withdrawal Issues
Customers sometimes face problems when using ATMs, such as cash not being dispensed or cards being captured by the machine.
Common ATM issues include:
- ATM did not dispense cash
- ATM card captured
- balance inquiry error
- transaction declined
- withdrawal limit issues
FAB customer support can check ATM transaction records, verify system logs, and initiate refund procedures if the ATM transaction failed.
Common FAB Banking Problems and Their Solutions
Customers often contact First Abu Dhabi Bank customer care when they face issues with cards, transactions, or digital banking services. The table below explains the best contact method and the solution FAB provides for common banking problems.
| Banking Problem | Best Contact Method | What FAB Will Do |
|---|---|---|
| Lost or Stolen Debit Card | Call FAB customer care immediately | Block the card, prevent unauthorized transactions, and issue a replacement card |
| Unauthorized Transactions | Call customer care or report through the mobile banking app | Investigate the transaction, block suspicious activity, and secure your account |
| ATM Did Not Dispense Cash | Contact FAB helpline support | Verify the transaction, check ATM records, and refund the amount if the transaction failed |
| Online Banking Login Issues | Use the mobile banking help section or call support | Reset password, verify identity, and restore account access |
| Salary Not Received (Ratibi Card) | Contact Ratibi customer care support | Check salary deposit status, verify payroll transactions, and confirm employer transfer records |
Quick Tip
If you face urgent banking problems such as a lost card or suspicious transaction, contacting FAB customer care immediately is the safest option to protect your account.
FAB Customer Care for Special Banking Services
FAB offers several specialized banking services with dedicated customer support teams.
Ratibi Salary Card Support
The Ratibi card support is a salary payment card widely used by employees in the UAE who receive wages through the Wage Protection System (WPS).
Customer support can assist with:
- checking card balance
- salary credit verification
- card activation
- lost card replacement
Ratibi support teams help employees resolve salary payment or card access issues quickly.
Payit Digital Wallet Support
Payit is a digital wallet service provided by FAB that allows users to perform mobile payments and transfers.
Customer support can assist with:
- wallet registration
- payment issues
- account access problems
- digital transaction inquiries
National Housing Loan Support
FAB offers housing finance programs for UAE residents.
Support services include:
- loan account inquiries
- mortgage payment details
- repayment schedule information
- loan account assistance
POS Merchant Support
Businesses using FAB payment terminals can contact merchant support for:
- merchant account assistance
- payment terminal troubleshooting
- transaction verification
- payment settlement inquiries
FAB Islamic Banking Support
FAB provides Islamic banking services designed to comply with Sharia financial principles.
- Customer support can assist with:
- Islamic investment products
- Islamic financing inquiries
- account services
- payment assistance
How to File a Complaint with FAB
If your issue is not resolved through standard support channels, you can submit a formal complaint.
Steps to file a complaint:
- Contact FAB customer team first.
- Explain the issue clearly with transaction details.
- Provide supporting documents if required.
- Request a complaint reference number.
FAB will investigate the issue and contact you once the case has been reviewed.
FAB Customer Care Working Hours
FAB provides multiple support channels with different availability.
| Support Channel | Availability |
|---|---|
| Phone Banking Support | 24 Hours |
| Mobile Banking Support | 24 Hours |
| Email Support | Business Hours |
| Branch Support | Branch Working Hours |
For urgent issues, phone support is the best option.
Important Security Tips When Contacting FAB
Customers should always follow security guidelines when communicating with banking support.
Important precautions include:
- Never share your OTP with anyone
- Never disclose your banking password
- Only use official FAB helpline numbers
- Report suspicious messages immediately
These steps help protect your account from fraud.
Conclusion
Banking issues can happen at any time, but contacting the right support channel makes resolving them much easier. First Abu Dhabi Bank provides several customer care options including phone banking, mobile banking assistance, email support, ATM help services, and branch support.
By using the correct FAB customer care number and following secure banking practices, customers can quickly resolve issues related to accounts, cards, transactions, or digital banking services.
Always rely on official FAB contact channels to ensure the safety of your banking information.